Membership FAQs

How do I register online?

Once you have accepted a membership offer, you will get an account in our online membership portal. The system will send you your login credentials with a link to the site. You can then fill out your family details in the “Profile” section and then be able to select a membership from the link in the navigation called “Memberships.” The site should walk you through the step-by-step paying for your membership.

Where do I login to my account?

https://www.esoftplanner.com/v3/planner/login.php?access=0dG81LSVxNmo65axtXZ9xZeMqA==

Who qualifies for an August Membership?

The August Membership is only granted to the top of the waitlist and the offers continue down until we get full. It is not available to full members.

How do I reset my password?

There is a link under the login box that takes you to here but if you don’t get the email or need to change your email, please email membership@highpointpool.net.

My Account Balance shows $0?

On the home screen on the left you’ll see “Account Balance: $0” This has nothing to do with your Membership Renewal. It may be used later for paying for parties, ice cream at the front desk, or buying guest passes.

Why is my account “Suspended”?

If you choose to pay by check, your account will show “suspended” until your check is received and we manually mark it as such. This is a default term from our software provider. Sorry for the confusion.

Can we sell or give away our membership?

This is not a practice that is allowed at High Point Pool. You can not sell your membership. Your membership does not transfer with your home in a sale and it does not extend to renters of your home.

Do I need to pay for my infant child?

No. Children under one year of age on the day the pool should not be included in the family membership. You do not need to add them as a family member.

Are there different rules for the “Childcare Provider”?

People designated as “Childcare Providers” in your membership may come to the pool on their own, without children. However, they may not reserve party locations and they are not allowed to bring guests.